🛡️ Refund Policy - PayCard Platform
At PayCard, we are committed to providing reliable and fair service to all our valued customers. Below is our refund policy by service type:
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🔸 First: “We Top It Up for You” orders (top-up via Player ID)
- If the order was processed and there was an error in the top-up, or the top-up did not arrive within the agreed time, please contact technical support directly.
- Technical support will check the order status, and if a processing error is confirmed, the order will be automatically re-processed for the same value to the same account, or the amount will be refunded to your wallet.
- The amount is refunded to the wallet only after the provider confirms the refund.
- Disclaimer: An order is cancelled only after the amount has been refunded by the provider. If the merchant refunds the order and the provider then completes the top-up, we bear no responsibility for any compensation or re-processing of the order.
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🔸 Second: Orders containing digital codes (cards, etc.)
- Once the order is successfully completed and the codes are delivered, the product is considered used and cannot be refunded.
- If a code turns out not to work or to have been used already, we will:
- Verify the code with the official supplier.
- Automatically issue a new code to the customer after verifying the redemption date, or reissue the order in a valid state.
- If the code does not appear on the invoice or was not received by the customer, the code will be resent or a replacement code issued automatically.
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🔸Third: Please note that the following products require the customer to contact the supplier directly to resolve any issues:
- iTunes
- Google Play
- eBay
PlayStation
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⏱️ Important notes:
- Reports must be submitted within 48 hours of purchase.
- Re-verification with the supplier may take 1 to 3 business days.
Please always make sure to enter your details accurately when ordering.